FAQs
Find the answers you need.
But what exactly is a Virtual Assistant?
Who hires Virtual Assistants?
Many businesses can benefit from hiring a virtual professional.
Our team often supports
- Healthcare practices
- Construction teams
- Home services and trade administrators
- Architecture and engineering firms
- Legal, accounting, and consulting teams
- Real estate professionals
- Property managers
- Non-profits
For businesses that need support with task management and delegation, support from a virtual team can offer the following advantages:
- More cost-effective than having a full-time employee
- Helps free up your time
- Lightens the workload of on-site employees
- Reduces the need to train in-house employees
- Helps streamline business processes
- Improves customer service
- Minimal commitment
- Increases overall productivity
What can a Virtual Assistant do?
Our network of virtual assistants includes experienced professionals with specialized skill sets that support a wide range of industries.
Business owners can hire a virtual assistant to manage the following tasks:
- Inbound and outbound calls
- Calendar management
- Social media management
- Meeting notes
- CRM management
- Billingworkers
- Insurances Verification
- Pre- Authorizations and Referrals
- Back office
- Logistics coordination
- Paralegal
- Drafting
- IT
- Web development
We’re now supporting businesses as they scale by offering live translation through MyVA Support. Translation is often used to support medical practices and law firms, helping ensure no leads are lost. We have partners who retain a translator on an hourly, weekly, or monthly basis until a matter concludes.
If I bring on a virtual assistant, what exactly do I gain other than additional staff members?
Unlike other staffing agencies, placement is just the beginning at MyVA Support. Businesses that choose to partner with us don’t just get matched with verified remote teams. They also receive:
- A team that handles the full scope of training, onboarding, and invoicing
- Ongoing performance tracking to ensure day-to-day efficiency
- IT and cybersecurity compliance to protect business information
- A scalable support model that adapts to each business’s workflow
- Quality assurance and oversight with ongoing check-ins and communication
- Flexible support that moves with the business
How do we hire?
- Our team creates an assessment to measure the fit of the position and rate skills
Each of our professionals undergoes a comprehensive evaluation against corporate and customer criteria to narrow the group down to only the top 5%. - The finalists are sent to an interview for final evaluation
We’ll provide real-world assessments and capability appraisals for virtual assistants to help them better understand their abilities, job requirements, and schedules. We’ll also make sure they meet the requirements using activity-tracking tools. - We sign the contract and begin onboarding activities
Once the virtual assistant is in place, we will train and onboard them so they are well-acclimated to the role and can exceed the position’s expectations. Our IT team will also install cybersecurity compliance software to detect and prevent system failures.
In this stage, the remote team will sign contracts with NDA clauses to safeguard our clients’ confidential business data. - Ongoing performance tracking post-placement
We use activity-tracking software to give us clear visibility into our virtual assistants’ productivity, including time spent on tasks and the quality of completed work. Our leadership team also meets with VAs regularly to provide training and guidance and to keep performance aligned with the standards our clients expect. - Watch your business scale
It’s really that once employers bring their remote support on board, delegating and workflow become easier, and their businesses can grow.
What advantages does my business gain by hiring my very own Virtual Assistant?
When you contract a virtual assistant from MyVA Support, business owners not only have immediate access to a highly skilled worker, but they also have the backing of our team at MyVA Support for consistent improvements in efficiency and long-term scalable growth. Placement isn’t everything to us, as long-term quality is!
When an employer decides to work with a virtual assistant, they do so only for tasks that actually need to be done. They’re not paying for hours they don’t need, employee benefits, or insurance as you would for a full-time employee, part-time or otherwise. At MyVA Support, our clients tell us which tasks they need completed, and we bill for the time our VAs spend completing them.
What is the cost to employ a virtual assistant from MyVA Support?
It can cost as low as $11/hr. But how much you spend depends on many factors, including your specific business needs. Our MyVA Support pricing rates are very competitive.
Reach out to us for a quote tailored just for you.
How can I trust someone I have never actually met to work for my company?
Regardless of their location, our virtual assistants are available during office hours, facilitating seamless communication and maximum efficiency on your terms. MyVA Support ensures that only professionals with the right skills, qualifications, and commitment are chosen to serve your business virtually. Trust and dependability are at the heart of what we do; we are steadfast in providing high-standard services and transparent communication.
What does communication and collaboration look like when we’re working with remote professionals?
What is the amount of training provided for a virtual assistant?
Can virtual employees deliver the same standard of output as their in-house counterparts?
What is the estimated timeframe for hiring a virtual assistant?
What does MyVA Support provide?
Where do I start?
Am I able to modify the quantity of virtual assistants I employ?
Does MyVA Support collaborate with Human Resources teams?
Yes, MyVA Support partners with human resources teams at all stages of the employee life cycle, including hiring, onboarding, performance, and operational scaling.
By leveraging both operational assistance and our RPO framework, MyVAS empowers its clients’ internal teams and sources talent capable of scaling up to support their long-term human capital development.
What tasks can a virtual assistant for medical offices handle?
- Front desk coordination
- Patient scheduling
- Insurance verification support
- Intake coordination
- Billing and administrative support
- CRM/Patient communication support
Are your healthcare virtual assistants HIPAA compliant?
Yes, HIPAA compliance is a core part of our onboarding process. When we onboard your remote team, our IT team installs cybersecurity compliance software to ensure information security, and virtual assistants sign specific NDAs and complete training on patient privacy and best practices for handling protected health information (PHI).
Can a virtual assistant work within our EHR or EMR systems?
Yes! Our virtual assistants who work with medical offices go through training with our leadership team to understand how to work within existing systems, workflows, and software while scaling efficiency. Our network has experience with platforms such as Athenahealth, Kareo, AdvancedMD, and more.
Is hiring a virtual assistant for a medical practice cost-effective?
Many medical practices find financial benefits from hiring a virtual assistant as they lower staffing costs while increasing operational efficiency. Hiring a virtual assistant for healthcare practices can reduce overtime, improve scheduling efficiency, assist in patient coordination with Spanish-speaking patients, and free up staff to focus on patient care.
Do virtual assistants make patient calls for medical practices?
Virtual assistants can most definitely make patient calls.
Depending on the needs of the practice, virtual assistants can assist with:
- Translation services
- Appointment scheduling
- Patient follow-ups
- Insurance communication and verification
- General patient support
Can MyVAS support multi-location practices?
Yes. Many healthcare organizations use MyVA Support to coordinate operations across multiple providers, locations, and service lines while maintaining consistency in scheduling, communication, and administrative workflows.
Does MyVA Support just staff admin assistants for legal teams?
No! MyVA Support can staff trained attorneys in Latin America to work as remote paralegals or legal assistants for businesses in America. This ensures skilled professionals with experience and legal expertise.
What tasks can a virtual assistant handle for legal teams?
Virtual assistants in our network work with legal organizations to bring operational consistency in client intake, case coordination, scheduling, documentation, and administrative support.
Legal teams can hire virtual assistants to handle:
- Paralegal support
- Legal assistant duties
- Intake and claims coordination
- Legal administrative support
- Client communication and follow-up
What software or systems can your support professionals work with?
Our professionals can work across a range of legal and operational platforms including case management systems, scheduling tools, CRM platforms, documentation systems, and communication workflows.
How do you handle client confidentiality and data security?
Confidentiality is a core part of our onboarding process. Before beginning work with your firm, all support professionals sign NDAs, complete training on handling sensitive client information, and are set up with cybersecurity compliance protocols to protect privileged communications and case documentation.
What tasks can a virtual assistant handle for construction and contracting teams?
At MyVA Support, we provide operational support to construction and contracting teams to streamline daily operations and administrative processes.
Virtual assistants can help with:
- Project coordination
- Scheduling
- Estimates and lead follow-ups
- Vendor and subcontractor coordination
- Administrative support
- Client communication
- Permit tracking
Can MyVAS support multiple crews or projects?
Yes, MyVA Support can build out entire teams for businesses, with RPO processes tailored to the size of each project. Many construction companies utilize virtual assistants to coordinate scheduling, documentation, and administrative workflows.
What type of construction and contractors can virtual assistants support?
Virtual assistants can offer operational support to:
- General contractors
- Roofing companies
- Concrete contractors
- Remodeling firms
- Commercial builders
No matter the business, MyVA Support can optimize efficiency with specialized staffing placements and ongoing support to scale growth.
Can a virtual assistant help manage project documentation?
Yes. Virtual assistants for construction and contract teams can organize project files, contracts, permits, RFIs, submittals, change orders, inspection records, and other critical documentation to optimize efficiency.
How can virtual assistants work with home services and trade-specific professionals to scale their businesses?
Our network at MyVA Support partners with home services and trade-specific professionals to assist with dispatching, scheduling, customer service, CRM management, administrative support, and day-to-day service operations.
What type of home service and trade businesses would benefit from a remote support team?
Remote support teams can help businesses in any industry scale operational and administrative efficiencies. We often work with:
- HVAC companies
- Plumbing contractors
- Electrical contractors
- Roofing companies
- Landscaping businesses
- Pest control providers
- Cleaning service companies
- Property maintenance teams
Can a virtual assistant handle dispatching?
Actually, dispatching support is one of our most requested services. Our operational support team can create service tickets, assign work orders, coordinate schedules, and organize daily routing.
Can I hire a virtual assistant to help grow our business?
Yes! Virtual assistants can help with lead management, sales follow-ups, and efficiency. When clients partner with our operational support team, they gain access to systems that help them scale while reducing overhead costs associated with internal hiring.
What remote roles are built to support architecture and engineering companies?
Our virtual support team helps keep projects on track and scale architecture and engineering companies by helping with:
- Project coordination
- Client communication
- Administrative support
- Workflow coordination
- Design
- Scheduling and coordination
What types of architecture and engineering firms does MyVA Support work with?
We assist architectural and engineering, drafting & design firms from groups managing several projects, clients, contractors, schedules, documents, and operations at once. We are currently working with architecture and planning firms located throughout South Florida.
Can MyVA Support provide technical drafting and design support?
Yes. We have architects with regional code and/or platform experience placed into projects. This can be as a draftsperson on a project, or as a project manager or administrative assistant, if that suits your needs.
What software or systems can your teams work with?
With this approach, we’re able to work with most common architecture/engineering software programs, including your preferred drawing, project management, communication, and document management systems, ensuring that we assign the appropriate personnel to the job based on your specific needs.
What types of professional service firms does MyVA Support work with?
We back growth for professional service firms in the accounting, finance, consulting, and other professional service industries that deal with client communication, scheduling, documentation, reporting, and operations management.
What software or systems can your teams work with?
We are able to support multiple popular professional service platforms and can customize your workflows, such as scheduling, CRM, Documentation, reporting, communication, and project management.
What type of tasks can a virtual assistant perform for professional clients?
MyVA Support can help your business build out a remote team that handles:
- Calendar management
- Client communication
- Meeting scheduling
- Inbox management
- CRM management
- Data entry
- Reporting
- Administrative work
Can virtual assistants work directly with my clients?
Yes! Our virtual assistants can work directly with clients to assist with translations, handle scheduling, manage follow-ups, and manage projects.
What types of real estate businesses does MyVA Support work with?
We enable the growth of property-related businesses, whether you are a Realtor, a brokerage, or a Real Estate Investment Team that needs to communicate with clients, keep a schedule, manage a transaction, handle paperwork, and process your business tasks.
What software or systems can your teams work with?
We’ll integrate with all of the most popular real estate software tools: CRMs, scheduling systems, transaction platforms, messaging services, and reporting tools, all at your team’s preference.
How would staffing a virtual assistant help scale my real estate business?
When real estate businesses are backed by remote operational support, they often experience a higher level of conversions due to lead nurturing, quicker response to inquiries, and assistance in marketing and social media work.
If I need help with listings, should I bring on a virtual assistant?
Yes! Virtual assistants can manage listings, update property descriptions, and assist in marketing efforts.
What types of property management businesses does MyVA Support work with?
We support the growth of residential, commercial, and HOA property management teams that are tasked with tenant communication, scheduling, maintenance coordination, documentation, reporting, and other operational tasks.
Can MyVA Support assist with tenant communication and maintenance coordination?
Yes, our support services can encompass communication workflows, follow-ups, scheduling, maintenance coordination, reporting, and operational organization to suit your business’s specific needs.
What software or systems can your teams work with?
Our teams can integrate with the most popular scheduling, property management, CRM, communication, and reporting systems. Every VA is vetted and put through extensive training to learn every business’s specific systems and workflows during our onboarding process.
How can a virtual assistant help scale property management companies?
MyVA Support helps property management companies develop an operational support structure by providing assistance with maintenance requests, tenant communications, administrative responsibilities, and other business-specific tasks at half the cost of hiring internally. As the business’s portfolio grows, we help build out full teams to keep the business moving forward.
Do your virtual assistants have retail or e-commerce administrative experience?
Yes. We connect businesses with professionals skilled in customer support and order management, and familiar with CRM systems, administrative processes, and general retail and e-commerce operations.
Can MyVAS support customer service and order coordination?
MyVAS can assist businesses with customer queries, order tracking, delivery communications, follow-up tasks, and internal administrative processes.
If I can’t market my retail or e-commerce business, could MyVA Support help?
Absolutely! Our virtual assistants can help with social media posting, running ads, and designing flyers or graphics for your business.
What type of sellers does MyVA Support help scale?
Whether we help scale through marketplace administration, order management, or customer service, our operational support team often works with:
- Shopify stores
- Etsy shops
- Amazon sellers
- Wholesale businesses
- Walmart Marketplace sellers
Can MyVAS support donor communication and outreach coordination?
Yes. MyVA Support has helped organizations with donor communications, outreach workflows, scheduling, follow-up actions, volunteer management, and general administrative support.
Do your support professionals have non-profit administrative experience?
Absolutely. We align organizations with people experienced in communication workflows, outreach coordination, scheduling, CRM, admin, nonprofit day-to-day processes, and more!
Can a virtual assistant support fundraising efforts for a non-profit?
Yes. Virtual assistants can manage fundraising campaigns and support donor communications. From database management to outreach support and event invitations, a remote virtual team can help move non-profits forward.
Is operational support needed for a non-profit organization?
Yes! Non-profit organizations often operate with small teams and a limited budget, meaning employees may wear too many hats. A remote support team can ensure delegation at half the cost of internal hiring to help non-profits scale.